Star Grading

 

Graded organisations have the right and are required to display the Grading Council plaque outside their premises and the certificate inside their premises to display their star rating and indicate that they meet or exceed the Grading Council's requirements.

 

Graded organisations may use the Grading Council logo (star) in all their marketing collateral.

 

All graded organisations will be listed on the Tourism Grading Council website with the following details: name of establishment, contact person, telephone and fax number, category, address, email address and web-site details with link to organisation's website for reservation purposes.

 

South African Tourism endorses and uses star graded organisations ahead of non-graded organisations as listed on the official South African Tourism website www.southafrica.net.

 

Grading assists organisations in positioning their products.

 

All government departments are required to procure services from graded establishments only.

 

Grading is a constant quality control tool as customers can call the customer feedback centre on 0861 GRADED (0861 472 333), or fill in postage paid postcards available at graded organisations.

 

The Grading Council actively markets star grading directly to consumers, tour operators and travel agents.

 

You can use these documents as provided by TGCSA as an official guide to star grading requirements.

 

 

 

Serviced accommodation includes:

• Hotels

• Lodges 

• Guest houses

• Bed and breakfasts

• Country houses